Privacy Policy
How we collect personal information, what we receive, how it is used, and the steps taken to keep it safe.
At LiftGiving (hereinafter “LiftGiving”) we take our ethical responsibilities and your privacy seriously by recognizing that your privacy is important. We have a strong commitment to providing excellent service to all our customers and visitors of liftgiving.com (the “Website”), including respecting your concerns about privacy. This Privacy Policy discloses how we collect personal information, the types of personal information we receive and collect, our use of current and former consumer information, as well as the steps that we take to safeguard your information. If you use this website, you explicitly agree to the terms and conditions of the Privacy Policy in effect at the time of your use. We hope that this disclosure will help increase your confidence in our website and enhance your experience on the Internet. Therefore, in compliance with industry standards and regulations enforced typically by the Federal and State Governments, we abide the following privacy policy.
Agreement to this Policy
By using this website you consent to this Privacy Policy, including your consent to our use and disclosure of information about you in the manner described in this Privacy Policy.
Browsing Our Website
The Website does not collect personally identifiable information from your computer when you browse the Website and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your email address, or any other personally identifiable information. LiftGiving’s servers automatically record non-personally identifiable information when you visit our website or use some of our products. When you request a page from the Website, our servers log the information provided in the HTTP request header including the IP number, the date and time of the request, the URL of your request, the language used, the browser type and any other information that is provided in the HTTP header. We collect the HTTP request header information in order to make the Website function correctly and provide you the functionality that you see on the Website. We also use this information to better understand how visitors use the Website and how we can better tune it, its contents and functionality to meet your needs.
Information Collected
When we need to collect personally identifiable information from you to execute the requested transaction or provide you with a particular service, we will ask you to voluntarily supply us with the information we need. We will ask you for information such as, but not limited to: name, address, telephone number, and email address to process your submission.
In addition, when you provide contact details for transaction/service requests we will use the contact information to keep you updated about future offers or promotions unless you opt-out online or otherwise notify us.
How LiftGiving Uses Personally Identifiable Information
We may disclose a consumer’s personally identifiable information in order to effect or carry out any transaction that you have requested of us or as necessary to complete our contractual obligations with you. The personal information collected on this site and by third parties will be used to operate the site and to provide the services or products or carry out the transactions you have requested or authorized.
We reserve the right to share, sell, rent or otherwise transfer/disclose your personal information to affiliated third parties for any purpose in our sole discretion in accordance with applicable laws. We prohibit the sale or transfer of personal information to non-affiliated entities for their use without giving you the opportunity to opt-out. We may share your personally identifiable information with affiliated companies that are directly or indirectly controlled by, or under common control of LiftGiving.
We may use this personally identifiable information for auditing, research and analysis to operate and improve LiftGiving’s technologies and services. We may change or broaden the use of your personal information at any time. We may use your personal information to provide customized content, promotional offers to individuals by means of email advertising, telephone marketing, direct mail marketing, banner advertising, and other possible uses.
LiftGiving may also share aggregated information that does not identify you, the consumer, with outside companies. “Aggregated Information” refers to information LiftGiving gathers by aggregating non-personally identifiable information to provide summaries of use of the website. The aggregated information is used to show usage patterns and to do such things as negotiate with vendors of internet services. Such Information is not linked to the consumer’s personal information.
Additional use of personal information
- Service Providers.We require the use of outside companies, other third parties, to provide certain services including clerical and information processing services. When you sign up for our services, we will share only as much information as is necessary for the provision of those services. We require that all third parties, hired by LiftGiving, to comply with our Privacy Policy in order to keep your information safe and secure.
- Business Transitions.In the event LiftGiving goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via e-mail and/or a prominent notice on our Website for 30 days of any such change in ownership or control of your personal information.
- To respond to your inquiries and fulfill your requests;
- To inform you about important information regarding the Site or services which may interest you or changes to terms, conditions, and policies and/or other administrative information;
- To deliver marketing communications that we believe may be of interest to you, including, ads or offers tailored to you, including ads on other websites;
- To personalize your experience on the Website;
- To verify your identity and/or location (or the identity or location of your representative or agent) in order to allow access to your services, conduct online transactions and to maintain measures aimed at preventing fraud and protecting the security of your Personal Information;
- To allow you to participate in surveys and other forms of market research;
- To send you e-mails regarding system downtime and/or changes to this Privacy Policy or the Terms and Conditions of Use.
- For business purposes, including data analysis, audits, developing and improving services, enhancing the Website, identifying usage trends and determining the effectiveness of web pages; and
- For risk control, for fraud detection and prevention, to comply with laws and regulations, and to comply with other legal process and law enforcement requirements.
SMS Communications
LiftGiving may send SMS text messages to customers, and to people who have asked us about our medical alert service. We collect your consent before sending anything, in one of two ways.
Consent given in a conversation on this website. If you ask us to check your eligibility, we will ask for your mobile number and then show you, word for word, what you are agreeing to: that messages may include the information you asked for, follow-up about your inquiry, marketing and promotional offers from LiftGiving, and account updates once you enroll, that message frequency varies, that message and data rates may apply, that you may reply STOP to opt out at any time or HELP for help, and that consent is not a condition of any purchase. Nothing is sent unless you explicitly agree. The conversation, including that exchange, is retained as the record of your consent.
Consent given verbally on a recorded support call. Before any text message is sent, our support representative identifies LiftGiving as the sender, describes the purpose of the message, and asks for your explicit verbal consent. The call is recorded and the consent exchange is retained as part of our conversation record.
Text messages from LiftGiving may include the plan, pricing, and eligibility information you asked us for, follow-up about your inquiry and scheduling a call back, and marketing and promotional messages about our programs. Once you are enrolled, they also include account-related confirmations, billing notifications, device or product fulfillment updates, and one-time information you have requested. Message frequency varies. Standard message and data rates from your wireless carrier may apply. LiftGiving does not charge you for the text messages themselves.
You may opt out at any time by replying STOP to any message you receive from us. Once you reply STOP you will receive one final confirmation message and nothing further until you opt back in. You may also request opt-out verbally on any support call.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your Choices / Opt-Out
You may opt out of marketing communications at any time by following instructions in communications or contacting us directly. You may also decline to provide personal information, though certain services may not function properly.
Securing the Transmission and Storage of Information
The security of your personal information is extremely important to us. We employ generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We maintain physical safeguards, such as secure areas in buildings; electronic safeguards, such as passwords and encryption; and procedural safeguards, such as customer authentication procedures to prevent ID theft. LiftGiving processes personal information on servers in the United States and in other countries. Access to information about you is restricted to authorized employees obtaining the information for business purposes.
After information reaches LiftGiving, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of LiftGiving. You can help to maintain the security of your online transactions by not sharing your personal information or password with anyone. Remember, no method of transmission over the Internet, or method of electronic storage, is 100% secure. (Example: any information you provide us by email is not encrypted). Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically collected data to personally identifiable information.
Cookies
We may be co-branded with “partners and affiliates” or part of a corporate group. We may share information about customers and former customers with these co-branded / corporate group companies. These business to business relationships are helpful to us and to you as they afford all concerned with greater product and service opportunities. We always provide opt-out opportunities regarding the sharing of your information with such partners and affiliates. Please note the websites linked to our site are governed by their own privacy policies which may or may not reach the standards set by LiftGiving.
Contact Us
LiftGiving
382 NE 191st Street, Miami, FL 33179
Phone: 1-800-443-0442
Support: [email protected]
Compliance: [email protected]
Website: https://liftgiving.com
Access to Personally Identifiable Information
We will make good faith efforts to provide you access to your personal information upon request. If your personally identifiable information changes, or if you no longer desire our product or service, you may correct, update, delete or deactivate same by emailing our Customer Support by contacting us by telephone or postal mail at the contact information listed below.
Making Sure Information is Accurate
Keeping your information accurate and up to date is very important. If your information is incomplete, inaccurate or not current, please email or write to us at the appropriate address for changes listed on your service materials as provided by us.
Business Transitions
In the event that we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Site for 30 days of any such change in ownership or control of your Personal Information, as well as any choices you may have regarding your Personal Information.
Protecting Children’s Privacy Online
The Website is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site. We do not knowingly collect information from children under 13 without parental consent. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA). If you believe that we have received information from a child or other person who is not of a majority age in their relevant jurisdiction, please contact us at our email or physical mailing address listed in the “Contact Us” section below and we will take all reasonable efforts to remove the information.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information, as required, to comply with the law, applicable regulations, governmental and quasi-governmental requests, judicial proceedings, court orders or subpoenas, to enforce our Legal Notices or other agreements, or to protect our rights, property or safety or the rights, or to protect the property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.), and to ensure the security of our network and services.
Enhancement of Information
We may purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our database of individual customers, we tie this information to the personally identifiable information you have provided to us.
California Do Not Track Disclosures
How do we respond to Web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services? We currently do not respond to DNT signals in browsers because we do not track individual users across the web.
May other parties collect personally identifiable information about an individual consumer’s online activities over time and across different websites when they visit liftgiving.com No.
Notice to California Residents
In response to a California law, we will automatically treat individuals with California addresses or telephone numbers (when disclosed to us) as if you requested us to not share your information with nonaffiliated third parties except as permitted by the applicable California law. We will also limit the sharing of information about you with our affiliates to comply with California privacy laws that apply to us.
Notice to Vermont Residents
In response to Vermont regulations, we automatically treat accounts with Vermont billing addresses as if you requested that we not share your information with nonaffiliated third parties, and that we limit the information we share with our affiliates. If we disclose information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you.
Notice to Nevada Residents
We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by requesting that we cease calling you by contacting us directly and making such request in writing at [email protected] Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; e-mail: [email protected]
Notice to Users Outside of the United States
This Privacy Policy is intended to cover collection of information on the Website from residents of the United States. If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.
Testimonials
If you submit a testimonial to us, you agree that we can post your name as given to us in your testimonial, Review Title, Rating and Review Content on our website. Please be aware that any personally identifiable information you submit as a testimonial to be posted can be read, collected, or used by the general public, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to include in any testimonial you choose to submit. If at any time you decide to remove your testimonial, please contact us via email or postal mail.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. We will not jeopardize your privacy. The provisions contained in this Privacy Policy supersede all previous notices or policies regarding our privacy practices with respect to this site. Any and all changes will be made here, to this Privacy Policy.
We encourage you to check our site frequently to see the current Privacy Policy to be informed of how we are committed to protecting your information and providing you with improved content on our website in order to enhance your online experience. Upon any material changes to the Privacy Policy, we will post those changes to this Privacy Policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.